Privacy Policy

Introduction

R & L Press Inc. ("we," "us," or "our") operates rlpressinc.com and provides custom screen printing, embroidery, and related apparel decoration services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services or providing your information to us, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us when you place an order, request a quote, or communicate with us. This may include your name, business or organization name, mailing and shipping address, email address, mobile phone number, order and artwork details, and payment information.

Payment card details are processed by our third-party payment processor and are not stored by us.

How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your order, including proofs, approvals, status updates, and pickup or shipping notifications.

We also use your information to respond to your questions and requests, provide customer support, and maintain our business records. We do not sell your personal information.

SMS / Text Messaging Program

When you provide your mobile phone number to R & L Press Inc.—for example, when placing an order or requesting a quote—you consent to receive transactional text messages from us related to your order, such as order confirmations, proof and artwork approval requests, order status updates, and ready-for-pickup or shipping notifications. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies based on your order activity. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us. To opt back in, reply START. For help, reply HELP or contact us at orders@rlpressinc.com.

How We Share Information

We share your information only with service providers who help us operate our business and fulfill your orders—such as our text messaging provider (Twilio), payment processor, and shipping carriers—and only to the extent needed to perform those services.

We may also disclose information if required by law. As noted above, text messaging opt-in data and consent are never shared with third parties for any purpose.

Data Retention

We retain your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request that we update or delete your personal information by contacting us using the details below, subject to any records we are required to keep.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.